I received some moistened dry cat food and I don't know where was the problem

Hello.
Has anyone ever met this situation?
I bought in march some dry cat food from an online petshop. After unsealing the bag I noticed that the kibbles were wet / moistened. When I took them in my hand it stick to my palm and this stayed wet. When touching them I had this sensation of softness. So did the inside of the bag as well. There was no problem with the bag on the outside, except that the bag was cold.

This happened to me two times with different products.

Does anyone know what could have been the problem, Why was the kibbles in this condition?

Thank you

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