I have been coming to Marie's pet grooming for the past year but today's experience is something I want to share with everyone. Two major issues, one is groomer's attitude and the second is the cut.
My 10 month old pup came in for a short cut and the woman in the front emphasized she was very matted so she had to be cut super short. I was fine with whatever they recommended because they were the professionals. Upon picking up my pup, she whimpered in my arms but the cut doesn't look half bad so I paid the overpriced $75 and tipped an extra $15.
I brought her to the car and that's when I realized she was bleeding over my hand and my jacket. I looked down and realized one of her toes had actually been sniped off!! I rushed back inside and told her she's bleeding, and the groomer came out from the back and nonchalantly picked her up and brought her to the back (which I can only imagine how many times he's messed up and done this). He comes back and tells me he put some powder on her leg and she will be perfectly fine. He told me the reason why there's a cut was because I (the customer) misplaced my pup into her cage... even though I didn't bring a cage. He gives me the "are we good" kind of gesture and said "you're welcome" to which I just mumbled thanks.
I'm currently in the clinic while my pup is undergoing surgery to get her toe surgically removed because they said the cut was too deep which will cost me $300. They also assured there's NO WAY this cut could have been from a cage.
Please take caution entering this place. They refuse to acknowledge any wrong doings and you can see that through their reviews as they try to refute every negative response and blame the perspective owners instead.
I just wanted a simple groom for my pet and turns out, my pup had to suffer 4 hours to result in terrible grooming and another 2 hours for surgery.
Be careful.
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from Pets https://www.reddit.com/r/Pets/comments/ahfzxp/caution_for_maries_pet_grooming_services_for_nyc/
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